Refund & Returns Policy
Overview
This policy explains how to cancel an eligible online order, return goods and request a refund from Gee Style Store. It does not affect your statutory consumer rights.
Change-of-mind cancellations
To cancel an eligible order because you have changed your mind, email geestylestore@hotmail.com within 14 days after delivery. Include your order number and the item or items you wish to return.
After telling us you wish to cancel, you have a further 14 days to send the goods back. Please contact us before posting a return so we can identify it correctly.
Condition of returned goods
You may inspect goods as you would in a shop. Please return them with their original packaging where reasonably possible. We may reduce a refund where handling beyond what is necessary to establish the goods’ nature, characteristics and function has reduced their value, where the law allows.
Return postage
For non-faulty change-of-mind returns, you are responsible for the direct cost of return postage. We recommend using a tracked service and retaining proof of postage. Do not send an item back to its manufacturer. Send authorised returns only to the business and returns address in the Contact section below.
Refunds
Once we receive the returned goods, or evidence that they have been sent back where applicable, we will process an eligible refund within 14 days. Refunds are made to the original payment method. Your bank or payment provider may take additional time to display the credit.
For an eligible cancellation, we will refund the price paid and the cost of our standard outbound delivery where required by law. Any extra amount paid for an enhanced delivery service above the standard option is not refundable unless the law requires otherwise.
Sale items
Sale items have the same statutory consumer rights as full-price goods. We do not exclude sale items from statutory cancellation or faulty-goods rights. No additional voluntary return right applies unless it is expressly stated with the offer.
Faulty, damaged or not-as-described goods
If an item is faulty, damaged on arrival or not as described, email geestylestore@hotmail.com with your order number and details of the problem. These cases are handled under the applicable statutory consumer rights and are not treated as ordinary change-of-mind returns.
Exchanges
Exchanges depend on current stock. Contact geestylestore@hotmail.com before returning an item. If an exchange is not available, any applicable refund rights remain unaffected.
Contact
Email: geestylestore@hotmail.com
Business and returns address:
[Gee Style Store / 13 Morval Close, Farnborough, Hants, GU14 0JF, UK]